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Email
Question/Help Desk
If you have any questions, please contact Wealthtrac
Client Services on 1300 552 477 or email
feedback@wealthtrac.com.au.
Make sure you identify yourself as a 2020 DIRECTINVEST
Customer so you are eligible to receive the lower fees.
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List
of Frequently Asked Questions
Who is 2020
DIRECTINVEST?
Who is Oasis Asset Management and Oasis
Fund Management?
I am an investor in another Portfolio Service/WRAP account. Can I transfer my
investments without selling them?
What is the Wealthtrac
Portfolio Service?
How do I apply? How do I invest in managed funds and listed ASX securities?
What is the
Wealthtrac Superannuation Master Trust?
I am an investor in another Superannuation Trust. How do I transfer/rollover to
the Wealthtrac Superannuation Master Trust?
What are the administration fees associated with the Portfolio Service and the
Superannuation Master Trust?
Tell
me more details about the Wealthtrac Superannuation Master Trust?
Who is
the Trustee of the Wealthtrac Superannuation Master Trust?
What type of
superannuation contributions can be accepted?
What is the minimum investment
amount?
What are some of the features of the Wealthtrac Superannuation Master Trust?
Who operates the Wealthtrac Portfolio Service and Superannuation Master Trust?
How safe is
my money if I invest in the Wealthtrac services?
Why
did 2020 choose the Wealthtrac platform over other services available?
How secure is my personal
information?
Can I give
information access to my account to a financial adviser?
Aren't
wrap accounts just expensive portfolio management gimmicks?
How do I change my
password and personal details?
Can I apply
online or do I have to download a prospectus?
Do
I need to use an adviser to access the Wealthtrac wrap platform?
Are all managed funds available through the Wealthtrac platform?
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Who
is 2020 DIRECTINVEST?
2020 DIRECTINVEST is an Australian owned company that has been providing
investors with direct access to investment products since 1997. 2020 provides
these services to members of the Australian Medical Association, Engineers
Australia and the Australian Dental Association. 2020's mission is to provide
investors with the tools and information that allows customers to execute
investment decisions in the most cost effective manner. At 2020 we believe that
"entry fees are optional" and we empower investors to separate advice from high
commissions. Investors can seek advice on an as needed basis and pay only a
professional fee (read hourly rate) for that advice. That way investors can be
assured that the advice they receive is independent. Until recently 2020 was
unable to find a wrap account provider that was willing to deal directly with
our customers. With over 80% of new investments being invested via these
investment platforms we are pleased to partner with Oasis Asset Management to
offer customers what we think is the cheapest, most technologically advanced
platform available today. Both Oasis and 2020 share a common commitment to
providing superior customer service in a world dominated by large uncaring
banks with little or no service for their customers. 2020 is committed to
providing consumers with value for their investment dollars. Please visit the 2020 DIRECTINVEST
website for managed funds and wrap accounts and
to see the entire range of services we offer, or email us at
wealthtrac@2020DIRECTINVEST.com.au and
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Who
is Oasis Asset Management and Oasis Fund Management?
Oasis Asset Management (Oasis), provides a range of services that allows
securities dealers like 2020 to distribute a range of customised financial
products, specifically superannuation master trust and wrap accounts for retail
investors. Oasis Fund Management (OFM) is a wholly owned subsidiary of Oasis
Asset Management. Oasis Fund Management acts as the Trustee of the Wealthtrac
Superannuation Master Trust and Operator of the Wealthtrac Portfolio Service
and outsources the administration of these products to Oasis Asset Management.
Oasis has a strong commitment to customer service. Oasis
has set new standards in service quality for administration providers and
closely monitors service quality to ensure continued achievement of its high
service standards. Oasis has very cleverly located its service centre in
Wollongong, which has a deep base of talented customer service staff. This
location results in lower staff turnover, which allows Oasis to have better
trained and experienced customer service representatives. As part of its
commitment to superior customer service Oasis proudly does not use Interactive
Voice Recognition (IVR) telephone technology but prefers to have their phones
answered by real human beings rather than automated machines. Oasis is unique
in that it does not have its own brand of financial products and are solely
focused on providing products and services for dealers like 2020 Funds
DIRECTINVEST. Oasis is not institutionally owned and provides greater
customisation and product design than any other administration provider. Oasis
currently administers in excess of $2.5 billion in assets and is perhaps the
fastest growing administration service provider in Australia.
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I
am an investor in another Portfolio Service/WRAP account. Can I transfer my
investments without selling them?
If you are invested in another Portfolio Service you can
transfer your funds "in specie" without the need to liquidate the holdings and
repurchase them as long as the funds you hold are available through the
Wealthtrac Portfolio Service.
The steps are as follows:
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Check the Investment
Authority to see if your funds are available through the Wealthtrac
Portfolio Service.
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If the funds are on the investment list you will be
able to transfer the holding "in specie" (without selling them). If one or more
of the funds you own is not on the list you will need to instruct your
portfolio Service provider to liquidate those holdings prior to transfer and
the cash will be transferred.
-
Refer to the In-specie
Transfer Instruction page for detailed instructions.
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What is the Wealthtrac Portfolio Service?
The Wealthtrac Portfolio Service is a portfolio management, administration and reporting service. You can purchase any of over 180 wholesale managed funds and any listed ASX security (through the Direct Share Facility) for inclusion in the service. You can access your account 24 hours a day 7 days a week and access reports on the value, performance, income and transaction history. This all-in-one portfolio administration system eliminates the need to track various bits of paper and puts you in total control of your investments. You can choose to invest in any one or a combination of investment options starting with as little as $5,000 (please note a minimum investment of $25,000 is recommended to be cost effective as minimum fees are charged based on a minimum $25,000 balance equating to $217.50 per annum).
Click here to download the investments options menu.
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How
do I apply? How do I invest in managed funds and listed ASX securities?
Wealthtrac Superannuation Master Trust
The first step is to open an account. You will need
to download the
Product Disclosure Statement and
Investment Options brochure for the Wealthtrac Superannuation Master
Trust. There is no minimum initial investment for the Wealthtrac Superannuation
Master Trust but it is recommended that you invest at least $25,000 as a
minimum administration charge applies (see page 20 of the Product Disclosure
Statement for details). Complete the Individual Application form and the
Investment Authority. The Investment Authority is used the first time that you
invest and gives your instructions for the investments you have chosen in a
breakdown by percentages (please note that, depending on your account balance
amount a certain percentage will be placed in your Cash Account to cover fees,
insurance and pension payments if applicable). Once your account is opened and
your initial investments placed you will be mailed your username and password
in order to access your account on-line and a Customer Reference Number (CRN)
in order to make ongoing contributions via Bpay. After your initial investment
you would use the Additional Investment form to make any new investments, the
Switch form to switch between holdings, the Management Alteration form to
permanently change your current investment instructions and the Reweight form
to change your asset allocation mix. These forms are available from the
Documents page.
Share investing is also available to investors in the
Superannuation Master Trust with access to the top 100 Australian Stock
Exchange (ASX), listed CHESS sponsored securities.
Wealthtrac Portfolio Service
The first step is to open an account. You will need to download the Portfolio Service Guide, Registration Form and Investment Authority for the Wealthtrac Portfolio Service. There is a minimum initial investment of $5,000 -please note a minimum investment of $25,000 is recommended to be cost effective as minimum fees are charged based on a minimum $25,000 balance equating to $217.50 per annum (see the Information and Financial Services Guide). Complete the Registration form and the Investment Authority. The Investment Authority is used the first time you invest and gives your instructions for the investments you have chosen in a breakdown by percentages (please note that, depending on your account balance a certain percentage will be placed in your Cash Account to cover fees). Once your account is opened and your initial investments placed you will be mailed your username and password in order to access your account on-line and a Customer Reference Number (CRN) in order to make ongoing deposits via Bpay. After your initial investment you would use the Additional Investment form to make any new investments and the Switch form to switch between holdings. These forms can also be used to permanently alter your existing investment instructions.
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What
is the Wealthtrac Superannuation Master Trust?
The Wealthtrac Superannuation Master Trust is a
portfolio management, administration and reporting service. You can purchase
any of over 180 wholesale-managed funds or shares from the ASX Top 100 for
inclusion in the service. You can access your account 24 hours a day 7 days a
week and access reports on the value, performance and transaction history of
your investments. This all-in-one superannuation administration system
eliminates the need to track various bits of paper and puts you in total
control of your retirement investments. This is the ideal service for
consolidating your retirement assets and eliminating the costly duplication of
fees caused by operating multiple superannuation accounts. The Wealthtrac
Superannuation Master Trust offers two different retirement investment products
that can assist you in achieving your retirement savings goals and/or provide
you with a tax effective income stream in retirement.
The Wealthtrac Superannuation Master Trust
is a superannuation service providing you with a convenient low cost way to
achieve your retirement savings goals. The service allows you to make personal
superannuation contributions and employer SGC contributions. You can also
transfer benefits from other superannuation and rollover funds including
superannuation payments received when you leave an employer, which are known as
"Eligible Termination Payments" (ETP's). It is an ideal product to consolidate
your retirement assets and eliminate the expense of maintaining multiple
superannuation accounts.
The Wealthtrac Allocated or Term Allocated Pension Plan provides
you with a regular, flexible and tax effective income stream in your
retirement. Investors who have retired from the workforce can convert their
superannuation savings from any superannuation rollover fund into a flexible
and regular income stream. Payments can be monthly, quarterly, half yearly or
annually. You can choose to invest in any one or a combination of investment
options starting with as little as $10,000. The Allocated and Term Allocated
Pensions share some features in common however there are some key differences
between the two forms of income stream. Please refer to the Wealthtrac
Superannuation Master Trust for more details.
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I
am an investor in another Superannuation Trust. How do I transfer/rollover to
the Wealthtrac Superannuation Master Trust?
In order to transfer your Superannuation Account you
must liquidate your holdings prior to transfer, if you have not already done
so.
Complete the
transfer form, and include it with your application. You should also
check with your existing fund to determine whether they have their own transfer
forms and requirements.
You will need to download the Wealthtrac Superannuation
Master Trust PDS and the Investment Options Brochure, complete the Individual
Application form and Investment Authority within the Investment Options
Brochure, then forward by post or fax to Wealthtrac.
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What
are the administration fees associated with the Portfolio Service and the
Superannuation Master Trust?
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WEALTHTRAC SUPERANNUATION MASTER TRUST
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Fees Inclusive
of GST and include RITC |
| Administration fee |
2020 client fee rebate |
Fee after 2020 client fee
rebate* |
| First $100,000 |
1.28% |
0.36% |
0.92% |
| Next $150,000 |
1.08% |
0.36% |
0.72% |
| Next $250,000 |
0.87% |
0.36% |
0.51% |
| Over $500,000 |
0.46% |
0.36% |
0.10% |
| RITC = Reduced Input Tax
Credit
*rounded to 2 decimal places
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minimum fee payable is $320 per annum
Note. The Wealthtrac Superannuation Master Trust also has a small expense
recovery fee.
Refer to the Key Features for a summary of this fee.
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WEALTHTRAC PORTFOLIO SERVICE
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Fees Inclusive
of GST and include RITC* |
| Administration fee |
2020 client fee rebate |
Fee after 2020 client fee
rebate* |
| First $100,000 |
1.23% |
0.36% |
0.87% |
| Next $150,000 |
1.08% |
0.36% |
0.72% |
| Next $250,000 |
0.87% |
0.36% |
0.51% |
| Over $500,000 |
0.46% |
0.36% |
0.10% |
| RITC = Reduced Input Tax
Credit
*rounded to 2 decimal places
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minimum fee payable is $123 per annum
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Tell
me more details about the Wealthtrac Superannuation Master Trust.
The Wealthtrac Superannuation Master Trust is a flexible
wrap account service with a choice of personal super plan and allocated and
term allocated pension plan options. This platform offers access to a wide
range of wholesale managed funds and access to the Top 100 ASX listed CHESS
sponsored securities. This portfolio provides a competitive Cash Account and
the consolidated reporting makes tax time a breeze.
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Who
is the Trustee of the Wealthtrac Superannuation Master Trust?
Oasis Fund Management is an approved Trustee, which
means that it is licensed by the Australian Prudential Regulation Authority
(APRA) to act as Trustee for the Wealthtrac Superannuation Master Trust. Oasis
is regularly reviewed by APRA and external auditors to ensure that it complies
with regulatory obligations and meets its commitments to efficiently and
accurately administer investors money.
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What
type of superannuation contributions can be accepted?
The Wealthtrac Superannuation Master Trust can accept
the following types of contributions.
-
Member personal contributions
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Employer contributions
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Spouse contributions
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Super guarantee contributions
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rollovers or transfers from other acceptable
superannuation products
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Rollovers for Eligible Termination Payments (ETPs) from
previous employers
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Superannuation Guarantee vouchers issued by the Tax
Office
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What
is the minimum investment amount?
The minimum initial investment for the Portfolio Service is $5,000 (please note a minimum investment of $25,000 is recommended to be cost effective as minimum fees are charged based on a minimum $25,000 balance equating to $217.50 per annum). The Superannuation Master Trust has no minimum, but it is recommended you invest at least $25,000 as a minimum fee of $320 per annum applies.
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What
are some of the features of the Wealthtrac Superannuation Master Trust?
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Regular Contribution Plan
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Regular Investment Plan
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Bpay for ongoing contributions
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Beneficiary options
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Insurance - for death only or death and total &
permanent disablement and salary continuance cover
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Multi-manager portfolios (Russell)
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Access to ASX Top 100
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Free Switching between investment options
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Consolidated Reporting
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Who
operates the Wealthtrac Portfolio Service and Superannuation Master Trust?
Oasis Fund Management (OFM), is the Operator of the
Wealthtrac Portfolio Service and Trustee of the Wealthtrac Superannuation
Master Trust. OFM outsources the administration of the Wealthtrac Portfolio
Service and Wealthtrac Superannuation Master Trust to Oasis Asset Management.
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How
safe is my money if I invest in the Wealthtrac services?
Westpac Custodian Nominees Ltd, a subsidiary of Westpac
Banking Corporation, holds all investors' funds administered by Oasis in the
Portfolio Service and Superannuation Master Trust. Oasis provides instructions
on behalf of investors to buy and sell assets but cannot access these funds.
Oasis is an approved Trustee, which means that it is licensed by the Australian
Prudential Regulation Authority (APRA) to act as Trustee for the Wealthtrac
Superannuation Master Trust. Oasis is regularly reviewed by APRA and external
auditors to ensure that it complies with regulatory obligations and meets its
commitments to efficiently and accurately administer investors money.
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Why
did 2020 choose the Wealthtrac platform over others available?
2020 DIRECTINVEST is committed to providing its
customers with the best value investing available in the market. Until recently
the operators of many master trusts and wrap accounts (BT Portfolio Service,
Macquarie Wrap account, ASGARD e-wrap) were only available through financial
advisers and not available directly to the fee conscious DIY investor. The
higher administration fees coupled with adviser service fees of up to 1.1% per
annum made these alternatives very expensive and 2020 was precluded from
offering the products directly to our clients for fear of alienating the
financial advisers. Oasis Fund Management, Operator and Trustee of the
Wealthtrac service is a technology provider and committed to providing
independent adviser groups with access to leading edge technology. Oasis does
not use interactive voice recognition (IVR) phone systems and actually has real
people answering customer enquiries in a professional manner. Oasis currently
has over $2.5 Billion under administration and is one of the fastest growing
investment platforms in the country. With the closure of Your Prosperity Ltd.
by the National the opportunity to provide former DIY Your Prosperity customers
with a comparable service was the leading reason for 2020 entering the wrap
account portfolio service market. 2020 has been providing cost effective
solutions to members of the Australian Medical Association, Engineers Australia
and the Australian Dental Association since 1997. 2020 DIRECTINVEST like Oasis
is committed to providing superior customer service coupled with low cost
investment solutions by harnessing leading edge technology and the Internet. If
you are tired of dealing with large uncaring banks you may find the 2020
Wealthtrac combination a pleasant change.
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How
secure is my personal information?
HOW OASIS KEEPS YOUR PERSONAL INFORMATION
SECURE
The Wealthtrac website (Site) has security measures
designed to protect against the loss, misuse and/or alteration of the
Information under the control of Oasis.
Authentication and your password:
For some areas of the Site, a user name and password are required to
authenticate your identity before you can enter those areas. When prompted to
generate a password, you should pick one that is not easy for an outsider or
friend to guess. For instance, do not use your name or street address, your
birthday, or the names of any of your family or pets. In addition, Oasis
recommends that you use a combination of numbers and letters, such as:
"mhcth45". Your password will be stored encrypted on the Oasis web server, but
will not be known by any Oasis personnel. Oasis cannot tell you what your
password is, we can only reset your password for you if you have forgotten it
or if you think it may have been disclosed to another party. Most security
breaches are a result of individual carelessness with regard to their user name
and password information. Security breaches can occur because you left your
user name and password lying by your computer or you told this information to a
friend. Do not share your password with anyone. Oasis will never ask you for
your password. If you ever receive such a request from someone claiming to be
us, do not give them your password, and contact us immediately. The only one
who needs to know your password is you! If you forget your password, email us
at feedback@oasisasset.com.au,
or ring us on 1300 552 477.
Secure Sockets Layer (SSL):
All personally identifiable Information you send us while you are on our secure
server is encrypted, meaning that it is transformed into unrecognisable
characters until Oasis decrypts it when it reaches us. When you access your
account information, Oasis uses a secure server to protect the security of your
online transactions. All the data you send to us during a secure session is
sent via SSL, the industry standard for sending encrypted information. You can
tell if you are on our secure server in two ways: a key or closed lock will be
visible in the lower portion of your browser or in the URL of a selected
hyperlink. For greater protection of your data, Oasis recommends that you use a
web browser that supports 128-bit encryption.
Firewalls: All incoming
encrypted Information is routed through our firewall, which serves as a
gatekeeper for our system. Only data containing the correct authorisation is
permitted past the firewall. Attempts to pass the firewall are constantly
monitored for suspicious activity.
Certification: The site
has undergone extensive security testing and has been certified as secure by
E-Secure, a Security Consulting company.
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Can
I give access to my account to a financial adviser?
At 2020 we believe that at times people may need advice
as to strategy or answers to technical questions. The Wealthtrac products allow
you to consolidate your personal investments and superannuation assets in a
single place. The reporting services allow you to print out your account
holdings so you can provide your chosen financial advisers with details of your
holdings. Therefore there is no need to give an adviser your password or access
to your account. Remember this service is designed with the DIY investor in
mind. If you do need advice we suggest you pay a professional hourly fee for
advice in order to ensure the advice you receive is independent. As we continue
to develop our service our DIY financial planning tools will allow you to store
your personal investment data and goals.
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Aren't
wrap accounts just expensive portfolio management gimmicks?
In the past wrap products have been financial planner
driven, (e.g Macquarie Wrap, BT Wrap and ASGARD e-wrap) and as a result
incurred high administration fees and unnecessary adviser service fees. However
at 2020 DIRECTINVEST we have designed a wrap product that is investor driven
and as such the administration fees are much lower than the other products. The
benefit to wrap investors is that, with only one fee and a single statement, it
is easier to track expenses and performance. It puts your selection of managed
funds into one single investment package. If and when you need advice you are
empowered to pay an hourly professional fee for that advice.
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Can
you suggest funds that I should invest in that would be suitable to my needs?
2020 is an online financial service and are here to
provide you with the tools and information to help you execute investment
decisions in the most cost effective manner. We recommend "fee for service"
advisers to be accessed when you feel you need advice. 2020 as such does not
provide personal financial advice. We have identified some fee based advisers
in Sydney and Melbourne and are in the process of evaluating advisers around
Australia that meet our stringent professional requirements and are willing to
provide advice on strategy and asset allocation on a professional fee based
hourly rate. If you feel you may need advice please contact 2020 on
02 9493-6555 or outside Sydney on 1800 352 021 or email
wealthtrac@2020DIRECTINVEST.com.au and we will endeavour to match you
with a suitable adviser.
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How
do I change my password and personal details?
You can change your password on-line once you have
logged into the site by going to the change password section in the upper right
hand corner. If you need to change your personal details (eg address, phone
number etc.) you can notify Wealthtrac by fax on 02 4228-2360 or
phone our Helpdesk on 1300 552 477 or notify us by post at:
Wealthtrac Client Services
Locked Bag 1000
Wollongong NSW 2500
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Can
I apply online or do I have to download a prospectus?
At this stage we do not offer on-line applications but
we expect to have this service available in the future. In order to apply you
need to download the Wealthtrac Portfolio
Service Guide or Wealthtrac
Superannuation Master Trust Product Disclosure Statement and save it to
your computer. Click the link below to download the required documents
Wealthtrac Portfolio
Service Guide
Wealthtrac Superannuation Master
Trust Product Disclosure Statement
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Do
I need to use an adviser to access the Wealthtrac wrap platform?
No you do not need an adviser to access the Wealthtrac
platform. For all intents and purposes 2020 is your adviser of record but 2020
does not provide you with advice. 2020 has worked with Oasis to offer these
services directly to our customers. Your statement will indicate that 2020 is
your adviser. The Wealthtrac products are available through independent
advisers but the fee structure is significantly higher. (2020 rebates 0.36% of
the administration fee to all of our clients. If you need advice we suggest you
seek out an adviser that can provide you with professional fee based advice
charged at an hourly rate.
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Are
all managed funds and ASX listed securities available through the Wealthtrac
platform?
We have a large selection of wholesale managed funds
available to investors in the Wealthtrac Portfolio Service and the Wealthtrac
Superannuation Master Trust. There are currently over 180 wholesale managed
investment options available. This menu of investment options is constantly
evolving. If you are interested in investing in a fund that is not currently
available please let us know by emailing
wealthtrac@2020DIRECTINVEST.com.au and we will investigate the
possibility with Oasis of making the addition. Any additions are subject to
investor demand and the respective minimum investment requirements of a
particular manager.
Investors can access the Top 100 ASX listed securities
via the Wealthtrac Superannuation Master Trust but investors in the Portfolio
Service have access to the full range of shares available on the ASX.
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